Service, Hospitality and Tourism Management, 2nd semester

Teaching Methods

All teaching and counselling is in oral and written English. You will experience a lot of different teaching methods such as lectures, presentations, dialogue, exchange of experiences, group work, independent studies, portfolio work and a project work at the end of the module.

All the teaching methods apply. Also, some of the modules will have a company connected throughout the module and will shape with which topics students will work.

Conditions

In order to complete the module and obtain a certificate, the student has to:

• pass all obligatory learning activities
• pass the specialisation and elective exams
• pass the 1^st year portfolio exam (students who are on exchange only will get tested on the content of the 2nd semester)

Tuition Fee

Not applicable for EU/EEA-students and exchange students from partner institutions, all other students must pay. In this case, please send an e-mail to international@ucl.dk to learn more.  

Activity 1

Type of Activity

Module 5

Name

Specialisation module (Hotel, Tourism or Event Management)

ECTS

5

Workload

135 hours

Learning Outcome

The module is centred around the 2nd part of the specialisation specific competencies – e.g. revenue management, destination management, marketing, planning of events etc. See curriculum for the overall descriptions of specialisations.

Activity 2

Type of Activity

Module 6

Name

The company in focus

ECTS

5

Workload

135 hours

Learning Outcome

Knowledge:

• The development of the hospitality concept and hostmanship
• Management within service and experience industries
• The interaction with the guest/customer/employee

Skills:

• Apply creative techniques to design, develop, assess plan, and communicate services and experiences
• Use the hospitality concept in practice
• Identify and assess managerial issues and set up suggested solutions
• Develop internal and external communication, digitally, in writing and orally in Danish and English

Competences:

• Handle new knowledge, skills and competences within services and experiences in an interdisciplinary cooperation as well as structure data collection as a basis for new solutions
• Take part in the development of the professional communication

Activity 3

Type of Activity

Module 7

Name

Elective subject

(consult the coordinator for the current elective subject catalogue)

ECTS

5

Workload

135 hours

Learning Outcome

The elective will offer the opportunity to get a more in depth knowledge about a chosen focus area either within business, knowledge about business & the tourism industry in Spain, or within the area of specialisation, e.g. with advanced event management. See catalogue of electives.

The electives might slightly vary each semester, but can be:

• Developing online marketing campaigns
• Leading volunteers in events and organizations
• Sustainable event management
• Internationalization and culture

Activity 4

Type of Activity

Module 8

Name

Cooperation and Relations

ECTS

10

Workload

270 hours

Learning Outcome

Knowledge:

• The development of the hospitality concept and hostmanship
• Legal matters of importance to the service and experience company
• Management within service and experience industries
• The interaction with the guest/customer/employee

Skills:

• Apply creative techniques to design, develop, assess plan, and communicate services and experiences
• Use the hospitality concept in practice
• Identify and assess managerial issues and set up suggested solutions
• Develop internal and external communication, digitally, in writing and orally in Danish and English

Competences:

• Handle new knowledge, skills and competences within services and experiences in an interdisciplinary cooperation as well as structure data collection as a basis for new solutions
• Take part in interdisciplinary cooperation with internal and external partners in an international environment

Activity 5

Type of Activity

Module 9

Name

Market understanding & financial analysis

ECTS

5

Workload

135 hours

Learning Outcome

Making sure to reach all learning outcomes for the 2. Semester, depending on the previous modules, the learning outcomes can be about:

• professional communication
• understanding of hostmanship
• global or micro economics

Exchange students enrolled in this programme will be required to attend and pass OLAs and exams in order to obtain the credits connected to the study plan. At the end of the semester, the exchange student will receive a grade for the chosen elective subject (5 ECTS), a grade for the chosen specialisation (5 ECTS) and a grade based on the 1^st year portfolio exam (20 ECTS).

The specialisation exam will be individual and testing the student’s knowledge and application of specialisation content. The student will work with designing products related to their specialisation.

The Elective exam will be held at the end of the elective module. It can vary in form and process according to the elective subjects catalogue.

The 1^st year portfolio exam collects the knowledge and test from the OLAs throughout the semester. It is an individual exam, where the student has to show a deeper understanding of the elements learned during the first year of studying. Exchange students will only be tested on knowledge based on their their OLAs of the semester they are participating in.

OLAs (obligatory learning assignments) are shorter tests at the end of the different modules that have to be passed throughout the semester. They do not assign direct credits but have an impact on the overall result of the 1^st year portfolio exam.